FAQ
General Questions
What ingredients do you use in your products? We use high-quality, natural ingredients in all our products. Our candles are made with premium soy wax, essential oils, and lead-free cotton wicks. Our bath salts and shower steamers are crafted with natural salts, essential oils, and skin-loving additives.
Are your products handmade? Yes, all our products are lovingly handmade in small batches to ensure the highest quality and attention to detail.
Are your products eco-friendly? We are committed to sustainability. Our candles are made with soy wax, which is a renewable resource, and our packaging is recyclable or reusable. Our bath salts and shower steamers are also made with natural ingredients that are gentle on the environment.
Candles
How do I care for my candle?
Trim the wick to 1/4 inch before each burn to prevent soot and ensure a clean, even burn.
Allow the wax to melt evenly across the surface to avoid tunneling.
Never leave a burning candle unattended and keep it away from drafts, children, and pets.
What is the burn time for your candles? Our candles have an average burn time of [specific burn time], depending on the size and care.
Are your candles safe for people with allergies or sensitivities? We use natural ingredients and essential oils, but if you have specific allergies or sensitivities, please check the ingredient list or contact us for more information.
Bath Salts
How do I use bath salts? Add a handful of bath salts to warm bath water and stir to dissolve. Soak for 20-30 minutes to allow the salts to work their magic on your skin and muscles.
Are your bath salts safe for sensitive skin? Yes, our bath salts are made with natural ingredients that are gentle on the skin. However, if you have specific skin concerns, we recommend doing a patch test or consulting with your healthcare provider.
Do your bath salts contain any artificial fragrances or colors? No, we only use natural essential oils and mineral-based colors in our bath salts to ensure a safe and luxurious experience.
Shower Steamers
How do I use a shower steamer? Place the shower steamer on the floor of your shower, away from direct water flow but where it can still get wet. The steam and water will activate the essential oils, creating an aromatic experience.
How long do shower steamers last? Shower steamers typically last for one shower, but this can vary depending on the length of your shower and the amount of water exposure.
Are your shower steamers suitable for use in baths? Shower steamers are specifically designed for use in the shower. For baths, we recommend using our bath salts for the best experience.
Ordering and Shipping
How do I place an order? You can place an order directly through our website. Simply add the items to your cart and follow the checkout process.
What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Do you offer international shipping? We’re excited about the possibility of sharing our products with customers around the world! While we currently do not offer international shipping, we are working hard to make it available in the near future. Stay tuned for updates, and thank you for your patience and understanding.
How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Returns and Exchanges
What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving your product to arrange a return or exchange.
How do I return or exchange an item? Contact our customer service team with your order number and reason for the return or exchange. We will provide you with instructions on how to proceed.
Do you offer refunds? Yes, we offer refunds for returned items that meet our return policy criteria. Refunds will be issued to the original payment method.